ACCOUNT TERMS AND CONDITIONS

A. Important Terms and Conditions

1. We may update our Ts & Cs at any time. The current Ts & Cs are those that are published on our Website.

2. You agree to the Ts & Cs when you open an Account, and each time you access any of our Platforms and/or place a bet with us.

3. If there is a material change to our Ts & Cs, we will notify you. If you do not agree with any change to our Ts & Cs, you may close your Account (and therefore avoid the need to comply with our Ts & Cs).

4. You agree to provide additional information that we may request from you. If you breach our Ts & Cs, your bets may be voided and there may be other consequences. Refer to the Client Identification and Information Requirements section of these Account Ts & Cs.

5. Maximum payouts and dividends apply. Refer to the Maximum Payouts and Dividends section of these Account Ts & Cs.

B. Definitions

6. Definitions

6. The following general definitions apply to the Ts & Cs:

Account

means a betting account with us.

Bonus Bet

means any bonus or promotional bet credit that we may provide to you.

Customer

means a person who has an Account with us.

Deductions

means a deduction as set out in the Deductions schedule of the Racing Rules.

Jurisdiction

means Victoria, Australia.

Licensing Body/ies

means Racing Victoria (RVL) and the Victorian Gambling and Casino Control Commission (VGCCC).

Major Australian TABs

mean the Victorian TAB (VICTAB), the New South Wales TAB (NSWTAB) and the Queensland TAB (QLDTAB).

Platforms

means our Website, apps and any other means by which you access our products or services.

Promotion

means a promotional market that we may make available to you.

Ts & Cs

means these Account Terms and Conditions, our Racing Rules, our Sport Rules, our Same Game Multi Rules, our Same Race Multi Rules, our Privacy Policy and our RG Code and any similar documents.

we, us, our

means Star Sports Australia Pty Ltd trading as Star Sports ABN 34 662 323 159.

Website

means starsports.com.au.

you, your

means the Account holder.

7. The following definitions apply to the Ts & Cs:

All-In

means that, regardless of whether or not a particular contestant for an event starts or completes the event, the bet shall stand and no refund shall be payable.

BOB

means best of the Tote Pools and Top Fluc.

BT + SP

means best of the Tote Pools and SP.

Canadian

means a Multi comprising of five selections consisting of 26 bets – 10 x Doubles, 10 x Trebles, 5 x 4-Folds and 1 x 5-Fold Multi-Bet.

Double

means a 2 leg Multi.

Fixed Odds Bet

means a fixed odds bet.

Four-fold or 4-fold

means a 4 leg Multi.

Five fold or 5-fold

means a 5-leg Multi.

Mid Tote

means a Tote Bet where the payout is at the second highest dividend declared by the Major Australian TABs.

Multi Bet, Multi or All-Up Bet

means a bet that is the combination of numerous single bets which Multiply the individual odds to create the total dividend.

Non-Tote Bet

means a Fixed Odds Bet.

Racing Exotics

Quinella, Exacta, Trifecta, First Four and Quadrella

SP or Starting Price

means the official final bookmakers price when the race jumps.

Tote Bet

means a bet where a component of the payout is determined by reference to the payouts of the Major Australian TABs.

Top Fluc

means the Best Price declared by the official On-Course Bookmakers Fluctuations.

Trebles

means a 3 leg Multi.

C. General

1. We are licensed and regulated by the Victorian Gambling and Casino Control Commission and Racing Victoria Limited.

2. To open an Account or place a bet with us, you must be 18 years of age or older.

3. An Account with us is for the use of the Account holder only.

4. The service offered by us is the ability to place bets with the possibility of winning or losing money. You understand and acknowledge that you may lose any monies that you bet with us.

5. You may close your account at any time. We may close your account at any time.

6. All bets and transactions with us are deemed to be placed and received in Victoria (Australia).

7. These Ts & Cs and your betting and other contracts with us are governed by and construed in accordance with the laws of the Jurisdiction.

8. You and we irrevocably submit to the exclusive jurisdiction of the Jurisdiction concerning any dispute or matter arising under the Ts & Cs and/or any of your contracts with us.

D. Your Responsibilities

9. Our products are intended for bona fide recreational punters who act in good faith when placing a bet with us.

10. Account holders:

• a) must be the named Account holder and the only person that uses or operates the Account;
• b) must keep their details with us accurate and up-to-date, and notify us of any changes;
• c) must not have and/or operate more than one (1) account with us;
• d) must not provide any personal or other information to us that is not accurate and up-to-date;
• e) must not be in any way involved with a beneficial Account owner other than the named Account holder;
• f) must not be an agent for any other person or entity; and
• g) must not use Accounts in connection with any breach of a law including any criminal law, statute, or other law.

11. When you open an Account with us, and each time that you use an Account or place a bet with us, you warrant that the matters set out in the above clause are true.

12. Information that may be relevant to our investigation of any suspected breach of our terms and conditions, includes your IP address, device fingerprint, residential address, payment details including transactions on any payment method including but not limited to a bank account.

13. You must keep your username and password confidential. If your username or password have been compromised, you must contact us immediately to change them.

14. You are responsible for all transactions on your Account.

15. Once you have placed a bet, it cannot be changed or canceled except if you placed the bet in error and you contact us as soon as practicable after the bet is placed and before the event has commenced.

16. You are not permitted to operate an Account with us or otherwise access or use our Platforms using any type of automated, systemic, artificial, obscured, or computerized methods including but not limited to a VPN, proxy server, data extraction, or scraping. You agree that this is a material condition of our Ts & Cs.

17. You must not abuse, threaten, intimidate, or harass any of our staff or representatives.

E. Our Reserved Rights

18. We strive to ensure our platforms and markets are accurate and fair. However, to the extent permitted by law, we exclude all warranties (express or implied) and liability for any loss, damage, or expense incurred by you. Any claim against us shall be limited to the stake of the relevant bet.

19. We reserve the right to suspend or close an account and void any bet if there is an attempt to gain an improper financial advantage, engage in fraud, breach our terms, or violate any applicable laws or regulations. This includes manipulation of Tote Bet dividends, pools, or official starting prices.

b) You are not eligible to hold an account with us if you are a bookmaker or work in the bookmaking industry. Where we have reasonable grounds to conclude that you are a bookmaker or work in the bookmaking industry, we reserve the right to void bets and/or close your account.

20. If a price on our website/app is clearly an operator error (e.g., incorrect match favorite), we reserve the right to cancel bets placed at that price. We will attempt to notify you by email or other means of any cancellation before the event begins where possible.

21. If a bet is accepted and resulted on our platform, and if any aspect of the bet is impacted by our terms, including payout limits or other conditions, we reserve the right to resettle the bet according to our terms. This may include removing or reducing winnings, debiting relevant amounts from your account, or voiding the bet. If this results in a negative balance, you agree to repay the amount immediately.

22. We are not obligated to accept a bet to win more than the applicable minimum bet laws, nor to accept a customer or bet where an exception to a minimum bet law applies.

23. In the event of an official or internal price fluctuation, we are not compelled to accept any bet at the pre-changed price.

24. Subject to legal obligations, we reserve the right to refuse any bet, in whole or part.

F. Client Identification and Information Requirements

25. You must meet our customer identification requirements under the AML/CTF Act when opening an account and at any time thereafter. This may include electronic identification or providing identification documents. Failure to meet these requirements may result in account suspension or closure, and you will not be able to make withdrawals until requirements are met.

26. You must provide information about payment methods or sources of wealth if requested.

27. Where we suspect that you have breached our Ts & Cs, we may suspend your account and conduct an investigation. Upon our request, you agree to provide us with any reasonable information that we request as part of our investigation such as a statutory declaration affirming compliance with our Ts & Cs (witnessed by a JP, Cdec or legal practitioner), additional identification documents, bank statements or payment method statements or any other relevant information. You agree that you must undertake any additional steps to permit us to verify the authenticity of such documents including having documents certified (by a JP, Cdec or legal practitioner), allowing us to contact the person who certified any document and/or posting certified copies or original documents to us.

28. If you do not provide requested information, we may conclude our investigation and draw adverse inferences. This is a material condition of our terms to ensure orderly business operations and fraud prevention.

29. If we have reasonable grounds to conclude that you breached our terms, we will notify you, provide a reason, and allow you seven days to provide additional information. Failure to comply may result in voided bets, withheld funds, and account closure. You indemnify us against any loss or expense incurred due to your breach.

30. If you breach our terms or any law, we may report you to relevant authorities.

G. Deposits and Withdrawals

31. You may deposit to your account using available payment methods.

32. Deposits must be turned over at least once before withdrawal.

33. Deposits to your account are considered a top-up to your balance.

34. We are not responsible for any fees charged by third parties for deposits or withdrawals.

35. We may delay crediting deposits or permitting withdrawals if we suspect fraud, unauthorized use, or legal breaches.

36. You must not charge back or reverse any deposit without a lawful reason. Doing so constitutes a breach of our terms, and we may deduct the amount from your balance.

37. If our terms result in a negative balance, the amount becomes an immediately payable debt, and you agree to repay it immediately.

H. Bonus Bets

38. We may offer Bonus Bets at our discretion, intended for recreational gamblers only.

39. Bonus bets can't be used to bet on both outcomes in a match.

40. Only one Bonus Bet can be redeemed on a particular event per customer, and you cannot have a Bonus Bet and a cash bet on the same event.

41. Winnings from a Bonus Bet are paid excluding the initial Bonus Bet stake.

42. Bonus Bets require the deposit (1x) and bonus voucher (1x) to be wagered through (turnover) before withdrawal.

43. Actual funds (in relation to a deposit offer) and Bonus Bets must be placed on bets with odds of $1.90 or greater.

44. Maximum winnings on Bonus Bets vary by bet type, ranging from $300 to $2,000.

45. Bonus Bets can be redeemed on fixed odds Australian and New Zealand racing (single or multi) or as a regular multi or SGM for Sports (NO singles).

46. The minimum Bonus Bet wager is $5; if less, the entire amount must be used at once.

47. Bonus Bets cannot be combined with price bumps or other promotional offers unless part of the offer.

48. Bonus Bets expire seven days after being awarded unless otherwise specified.

49. If you attempt to withdraw deposits without meeting turnover requirements while using Bonus Bets, we reserve the right to void Bonus Bets and related winnings.

50. Failure to meet Bonus Bet requirements may result in voided bets, cancelled winnings, and removal of Bonus Bets from your account.

I. Price Pump

50. We may offer price pumps at our discretion, with values determined by us.

51. Price pumps are for recreational gamblers only, and availability may be removed for non-recreational gamblers.

52. Promotions can only be redeemed once per event per account holder, address, IP address, and device.

53. Additional terms may apply to promotions.

J. Promotions

54. We may offer promotions at our discretion.

55. Participation in promotions is restricted to recreational gamblers, and availability may be removed for non-recreational gamblers.

56. A promotion can only be redeemed once per event per account holder, address, IP address, and device.

57. Additional terms may apply to promotions.

58. CLICK TO WIN — Eligible participants are entitled to one Click to Win game per day during the Promotion Period if and when eligible. Eligibility is at Star Sports Australia discretion. Star Sports Australia reserves the right to amend, suspend, or remove the Click to Win Promotion for any reason without notice.

59. 1 EXTRA CASH WINNING BOOST — Win Boost on Selected races, 25% on winnings in CASH up to $100. Place a cash (not bonus) Fixed Odds win bet on Selected Daily Win Boost Races & if your runner wins, we will BOOST your winnings by 25% in Cash by up to $100 (Max Cash Bonus is $100) T&C's Apply, 1st eligible Fixed odds bet placed per event. 25% Win Boost up to $100 in Cash. Extra cash won must be turned over. Eligible Clients Only, Not to be used in conjunction with any other promotions.

K. Placement and Acceptance of Bets

58. A bet is accepted after you submit it and receive confirmation.

59. You cannot change or cancel a bet once it is accepted. In limited cases, we may change or cancel a bet if informed promptly and before the event starts.

60. In events with a flat line, bets are void and refunded if the result falls on the flat number. Affected Multi Bets will be recalculated excluding that leg.

61. If a leg of a Multi Bet is voided, the bet is recalculated minus that leg.

62. We accept Multi Bets up to 20 legs, including racing and sports combinations.

63. Multi Bets cannot include dependent events, and any such bets will be voided.

L. Responsible Gambling

64. We offer tools to help manage your gambling, such as setting pre-commitment limits, account closure, breaks, or self-exclusion with www.betstop.gov.au.

65. You acknowledge and agree that you are responsible for your actions and betting activities on your account, and that betting involves the risk of losing funds.

66. You agree not to open or operate a betting account with us if you have a gambling problem. By doing so, you acknowledge that you do not have a gambling problem, and we are not liable for failing to identify one.

67. If you set a pre-commitment limit, you agree not to circumvent it by creating another account or otherwise. You will be fully liable for all activity and bets if you do so.

68. If you self-exclude with www.betstop.gov.au, you agree not to create or operate another account, place bets, or otherwise circumvent the exclusion. Any pending bets will be voided, and resulted bets will stand.

69. Self-exclusion is effective only once completed and confirmed. Withdrawal of a self-exclusion request before confirmation means you are not self-excluded.

70. Once a temporary self-exclusion expires, you are no longer excluded and can resume betting. Extensions or permanent self-exclusion must be requested anew.

71. Account closure requests are not considered self-exclusion. You must complete the self-exclusion process for it to be effective.

M. Privacy Collection

72. We collect personal information from you to operate your account and may disclose it to third parties, including regulators, law enforcement, and service providers, for purposes related to our business and legal obligations.

73. We may also collect, use, and disclose your personal information for secondary purposes related to the primary purpose, including compliance, risk management, and integrity.

74. You are required by law to provide certain information to have an account with us.

75. Our Privacy Policy outlines how you can access and correct your personal information or make a complaint about a breach of the Australian Privacy Principles.

76. It is unlikely we will disclose your personal information to overseas recipients.

77. Communications with us may be recorded and monitored for compliance or record-keeping purposes.

78. You can opt out of direct marketing at any time, with opt-outs potentially being channel-specific. Push notifications can be disabled on your device.

N. Maximum Payouts and Dividends

79. Maximum payout limits apply as set out in this section.

80. If a bet is impacted by multiple maximum payout limits, the lower limit applies.

81. Maximum payout limits apply to all bets on an event, even if multiple bets are placed by the same account holder.

82. Maximum payout limits also apply to multiple account holders found to have acted together or breached terms.

83. All maximum payout limits and dividends are expressed in Australian dollars.

Racing – maximum payout limits

84. The maximum payout limit on a single racing event is as follows:

85. The maximum payout limit on a single racing bet is as follows:

The maximum payout limits for any racing only Multi Bet (including a same race Multi) and any racing event are:

The following maximum payout limits apply:

Racing – maximum dividends

86. The maximum dividend (ie. odds) paid for single win and place bets is:

• a) For thoroughbred races: $501; and
• b) For greyhounds and harness: $101.

87. The maximum dividend for racing only Multi Bet (including a same race Multi) is $1,001.

88. The maximum win dividends payable for SP, STAB, Middle Tote and are:

• a) $26 for Greyhound Racing.
• b) $51 for Harness Racing; and
• c) $101 for Thoroughbred Racing

89. The maximum dividends for any Tote Bet is 50% greater than (i.e. 1.5 times) the amount of the second-highest Tote Pool dividend.

Sport – maximum payout limits

90. The following maximum payout limits apply for any sport bet or e-sport bet / event: